Last Update: Mar 5, 2021

In accordance with the current Data Protection legislation, Felinu Software (hereinafter, “DEVELOPER”) hereby informs Users of its online platform about the Privacy and Data Protection Policy that will be applied by it in the processing of the personal data voluntarily provided to it by Users when accessing the ‘Valle del Almanzora | Turismo’ mobile application.

By providing DEVELOPER with their personal data through the electronic forms on the the Application, Users expressly consent to DEVELOPER or any of its subsidiaries processing such data in accordance with the terms of this Privacy and Data Protection Policy and for the purposes set forth herein.

Users must read this Privacy and Data Protection Policy before before using the application owned by DEVELOPER.

By download and using the app, Users state that they have read this Data Privacy Policy and expressly agree to it.

Users agree to provide true and accurate data. Furthermore, they shall be solely responsible for any loss or damage that may be suffered by DEVELOPER or any of its subsidiaries or third parties as a result of the information provided being false, inaccurate, out of date or not genuine.

The data collected by DEVELOPER or any of its subsidiaries will be used solely to achieve the purpose set forth in the General Terms of Use of the App, which may be viewed here.

  • Legislation applicable to Users’ personal data (Personal Data Protection).
  • Who is the file controller in relation to the Data provided by you?
  • What information does DEVELOPER collect?
  • For what purpose is the data collected?
  • Does DEVELOPER share the information it collects?
  • What rights do Users have?
  • How do we protect DEVELOPER Users’ data?
  • Notifications and modifications


Legislation Applicable to Users’ Personal Data (Personal Data Protection)

DEVELOPER states its commitment to comply with the data protection legislation in force at all times. Users are informed that the personal data provided on the App will be the subject of automated processing and will become part of the files belonging to DEVELOPER, who will be the file controller for the purposes involved in the management of the users registered with the DEVELOPER Platform.

In accordance with the applicable legislation, we have set out below the Privacy Policy used by DEVELOPER when processing data of the Users registered with the Platform.

Who is the File Controller in relation to the Data Provided by You?

All personal information provided or collected through ‘Valle del Almanzora | Turismo’ mobile application will be processed by DEVELOPER, whose contact information can be found below, as file controller.


What Information Does DEVELOPER Collect?

The App is used by Users . The information we receive from Users is collected as set out below.

DEVELOPER collects Users’ information as supplied directly by them, as well as information that is provided indirectly through the use of the DEVELOPER platform.

a) Information supplied directly by Users:

  • Additional information that Users wish to share: any information that a User could supply to DEVELOPER for other purposes. Examples include a photograph/screenshot of the User, a screen video about a fault or any material that the user want to send to the DEVELOPER.

b) Information indirectly supplied by Users:

  • Data on the application and the device: DEVELOPER stores data on the device and the Application used by Users to access the services. This data is:
    • The IP address used by each User to connect to the Internet using his/her mobile phone.
    • Information about his/her mobile phone, such as his/her Internet connection, version and operating system, and type of device.
    • The full Uniform Resource Locator (URL) clickstream, including date and time.
  • Data resulting from the management of incidents: if a User contacts the DEVELOPER Platform through the Contact Form, DEVELOPER will collect the messages received in the format used by the User and may use and store them to manage current or future incidents.

Similarly, if a user accesses DEVELOPER through products and services offered by Google, Google may send the User’s browsing data to DEVELOPER, with access to the platform through the links created by Google.

The information provided by the external third party may be controlled by the User in accordance with the third party’s own privacy policy.


For What Purpose is the Data Collected?

1.- To improve the service

1.1. DEVELOPER also uses the information to research and analyse how to improve the services it provides to Users, as well to develop and improve the features of the service it offers.


Does DEVELOPER Share the Information It Collects?

The personal data collected by DEVELOPER is not shared with any company or entity unless one of the situations below exists.

For the proper performance of the contractual relationship and excellence in the provision of the service, as well as for its own legitimate interest, DEVELOPER will share certain personal data of Users with:

When choosing service providers, DEVELOPER may transfer users’ data outside the borders of the European Economic Area. In such cases, DEVELOPER will ensure before sending the data that such service providers are in compliance with the minimum security standards established by the European Commission and that they always process the data in accordance with DEVELOPER’s instructions. DEVELOPER may have a contractual relationship with them under which the service providers agree to comply with DEVELOPER’s instructions and to put in place the necessary security measures to protect Users’ data.

  • Security companies and Law Enforcement Forces and Agencies: DEVELOPER may disclose personal information and data on our customers’ accounts if it believes that such disclosure is necessary to comply with the law, to enforce or apply the “Terms of Use” or to protect DEVELOPER’s, its users’ or third parties’ rights, property or safety. The above therefore includes the exchange of information with other companies and organisations as well as with Law Enforcement Forces and Agencies to protect against fraud and reduce credit risk.
    • After being required to do so by law, DEVELOPER may share information with bodies of executive authorities and/or third parties in relation to requests for information relating to criminal investigations and alleged illegal activities.
    • Call centre and incident management services: In order to provide a Customer Service and call centre, actions to measure Users’ degree of satisfaction and the provision of administrative support services, DEVELOPER may disclose Users’ data to companies located outside the EEA, provided that it is authorised to do so and the security requirements mentioned in the preceding section have been met.
    • Fraud control service providers
  • DEVELOPER Users’ data is stored on Raiola Networks’s servers, which are located in Spain and contracted by DEVELOPER. DEVELOPER states that the said servers are in compliance with the applicable Data Protection legislation and with the commitments set forth in this Data Privacy Policy. DEVELOPER’s Users expressly authorise the subsidiaries in the DEVELOPER group to access their personal data from any territory for the purpose of providing the service requested by the User.
  • DEVELOPER Users’ data will not be disclosed to any third parties unless: (i) this has been requested by a competent authority pursuant to its functions (in order to investigate, prevent or take action in relation to illegal actions); or (ii) finally, where required by law.

None of the above disclosures of data may include selling, renting, sharing or in any other way revealing customers’ personal information for commercial purposes in contravention of the commitments made in this Privacy Policy.


What Rights Do Users Have?

  • How long will we keep your personal data for?

Unless the data subject requests its deletion, the personal data provided will be retained for 24 months from the last interaction.

If a User withdraws his/her consent or objects to processing, the data will be blocked and will stop being processed, and will be retained for 4 years for making claims or in case we need to defend ourselves from any possible claims.

  • The right to withdraw consent

Users may withdraw their consent for the processing of their data by DEVELOPER at any time.

To do this, all they need to do is complete and send an email to Data subjects may withdraw their consent at any time. Users accept and agree that the withdrawal of consent will render DEVELOPER unable to provide the services of its Platform.

  • What information can Users access?

DEVELOPER grants Users to request the information we have about them

  • Rights of access, rectification, erasure, restriction of processing, objection and right to data portability

The right of access is the right that users have to ask DEVELOPER if it processes any of their data, together with the information established in Article 15 of the GDPR.

As provided in Article 16 of the GDPR, Users may ask DEVELOPER to rectify any incomplete data of theirs appearing in its database.

The right of erasure allows Users to ask DEVELOPER to erase their personal data in the cases envisaged in Article 17 of the GDPR.

If a User requests this, based on the conditions of Article 18 of the GDPR, DEVELOPER will limit the use of its data to what is established in that article.

Article 20 of the GDPR regulates Users’ right to data portability, which will allow them to ask DEVELOPER to send all the data held by it in a structured and machine-readable format, and to request its transfer to another file controller requested by the Users themselves.

Users will also have the right to object to the processing of the personal data held by DEVELOPER as established in Article 21 of the GDPR.

  • What options do Users have?

As the exercise of these rights is very personal, the data subjects concerned will have to prove their identity. These rights must be exercised by writing to DEVELOPER, with the data subject’s signature and address and attaching a copy of his/her National Identity Card or other identification document, either using DEVELOPER’s Contact Form.

In addition to the rights described above, Users have the right to submit a claim to the supervisory authority so it can be dealt with.


How Do We Protect Users’Data?

DEVELOPER has taken the necessary steps recommended by the European Commission and the competent authority to maintain the required security level, according to the nature of the personal data processed and the circumstances of the processing, in order to avoid, to the extent possible and always in accordance with the state of the art, its alteration, loss or unauthorised access or processing. As mentioned above, the personal data supplied will not be disclosed to third parties without the data subject’s prior authorisation.


Notifications and Modifications

As stated above, all Users have the right to access, update and erase their data, as well as object to its processing. You may exercise these rights, or make any enquiries in relation to DEVELOPER’s Privacy Policy, through the Contact Form.

Due to the constant evolution of DEVELOPER’s activities, this Privacy Policy, the Cookie Policy and the Terms of Use are also subject to change. DEVELOPER will send Users notifications about substantial changes and modifications to such documents by e-mail or through any other method that ensures their receipt. In any case, DEVELOPER will in no event modify its policies or practices to make them less effective in the protection of our customers’ previously stored personal data.